Design for reliability
Pick providers with solid uptime SLAs and reconcile nightly. When a payment fails, re-queue with a friendly prompt instead of leaving tenants guessing.
Secure the flow
Use tokenized requests, verify sender names, and keep an auditable trail. Security should be baked into receipts, not just backend logs.
Keep support human
Give tenants a clear help path—chat, call, or email. Fast human responses turn payment hiccups into trust-building moments.